Intelligent Cloud Software Transforms Fulfillment from Cost Center into eCommerce Competitive Advantage for Retailers
SYDNEY – April 8, 2015 – Temando, the leading fulfillment software platform for eCommerce, today announced it has raised a $50 million Series B investment from Neopost S.A. Temando will use the funds for further product development in APAC and to continue its rapid growth in the United States and United Kingdom by leveraging Neopost’s global reach. The Temando Intelligent Fulfillment Platform empowers retailers to transform fulfillment from a large cost centre into a powerful competitive advantage, from lowering costs and increasing conversion rates to delivering more courier and packaging choices and a premium-level customer service in delivery and returns.
Fulfillment – the final hurdle for eCommerce
While powerful merchandising tools and frictionless payment solutions exist today, fulfillment remains the last major challenge for retailers to overcome and fully capitalise on their eCommerce investments. Today a paradigm shift in fulfillment services is happening, driven largely by consumers demanding delivery choice and better shipping experiences from retailers.
Retailers are looking for advanced technologies to solve critical parts of today’s costly and complex fulfillment processes. They need to unify inventory across multiple locations (for example in-store, drop ship and warehouses), access multiple couriers and delivery options all at once (for example Australia Post, TNT etc.), reliably predict courier speed, accurately estimate shipping costs, and determine consumers’ exact locations. Retailers are also struggling with how to integrate shipping systems with eCommerce platforms and optimise omnichannel sales. Temando solves all of these problems in one simple and powerful system.
“We are thrilled to have the backing of such a major player in our industry,” said Carl Hartmann, Temando co-founder and CEO. “As an Australian technology company we are proud of our heritage and wouldn’t be here today without the support of our ecosystem – retailers, agencies, carriers and technology partners who have believed in our vision from the start and continue to inspire our product development into the future.
“Neopost’s strategic stake in Temando will help us continue improving the most complete and advanced fulfillment platform available today. Our technologies will enable retailers to deliver flexible, world-class experiences for their customers that save time and money,” Hartmann said.
Temando’s intelligent software platform allows retailers to increase sales by controlling the delivery options consumers see in their shopping carts and fulfilling those orders across multiple couriers and inventory locations. The company’s technology easily integrates at the source of the retailer’s fulfillment challenge and can touch as much or as little of the fulfillment process as necessary. Temando partners with leading technology companies such as Magento (eBay, Inc.) and IBM to integrate fulfillment capability into eCommerce platforms, warehouse management systems, order management systems and more. For a complete list of fulfillment capability and product features, visit http://temando.com/features.
Temando can automatically recommend the most cost-effective shipping route from the retailer’s warehouse or physical store closest to a customer’s location. For example, if a customer is located in Melbourne and a retailer has a warehouse in Sydney and a physical store in Melbourne, Temando will select the Melbourne store, ensure the product is in stock, and pick the cheapest courier service that meets the customer’s delivery expectations.
Bob Schwartz, former president of Magento (a leading eCommerce technology platform), has been appointed to the company’s board of directors, effective immediately. Schwartz has been serving as a strategic advisor to Temando since 2014. Schwartz commented, “Temando has revolutionised the 21st century shipping experience for retailers, enabling them for the first time to truly optimise across the omnichannel. The Temando platform provides retailers, agencies and technology companies with the intelligence to have a higher level of control and cost efficiency over the entire fulfillment process and better satisfaction of delivery and returns for consumers.”
Schwartz is a serial entrepreneur and leader of technology and consumer internet companies, producing over $1 billion of value for shareholders and founders via acquisitions by Amazon, eBay, Nordstrom, Packard Bell, First American, Cendant, Aetna and others. Schwartz led the growth of Magento to 30 percent global market share and its sale to eBay.
Temando was first started to solve the disconnect between consumer delivery experiences and the fulfillment capabilities of retailers in Australia – a market that had costly and complex fulfillment challenges largely due to the highly fragmented logistics industry, and vast distances between cities on the continent. Initially backed by Ellerston Capital, Temando has grown to be an industry leader in Fulfillment Technology and has consistently been one of Australia’s fastest growing software companies, as recognised in the annual Deloitte Technology Fast 500 Program.
“Our investment in Temando further expands our portfolio of fast-growing activities in communication and shipping solutions,” remarked Denis Thiery, chairman and CEO of Neopost. “It provides us with technologies that complement our existing offering in shipping management, especially eCommerce, compliance control and full landed costs. This transaction is a unique opportunity to extend our footprint among online retailers and fulfillment service providers.”
Temando (“I send you” in Spanish) is a global technology company specialising in the production of fulfillment solutions for retail and logistics industries. The company exists to connect the world’s logistical resources into a single intelligent platform and make commerce universally accessible to everybody. The company’s cloud software, Temando Intelligent Fulfillment Platform, gives customers access to multiple couriers globally and allows them to easily compare delivery options in one system, including cost, service type, speed and reliability. Temando’s collaborative business model empowers a broad range of partners (retailers, wholesalers, couriers and developers) to work together to shape the future of eCommerce. Temando has 50,000 registered retailers and merchants and works with some of the largest brands in the world, including ASOS (UK-based online fashion and beauty store), Krispy Krème, Moet Hennessy, and Toy’s R Us. The company is one of the fastest growing tech companies in the APAC region, as recognised in the Asia Pacific Deloitte Technology Fast 500. Headquartered in Australia, Temando has offices in Brisbane, Sydney, San Francisco, London and Manila. For more information, please visit http://temando.com/.
Neopost is the number two global supplier in mail solutions as well as a major player in digital communications and Shipping Solutions. Their mission is to help organisations improve the way they manage interactions with customers and stakeholders. Neopost supplies the most technologically advanced solutions for physical mail processing (franking and folding/inserting systems) for digital communications management (customer communication management and data quality software) as well as for supply-chain and eCommerce process improvement (from order to delivery including tracking related services).
With a direct presence in 31 countries and more than 6,000 employees, Neopost reported annual sales of €1.1 billion in 2014. Its products and services are sold in more than 90 countries.
Neopost is listed in Compartment A of Euronext Paris and belongs notably to the SBF 120 index. For more information, please visit http://www.neopost.com/en.