Great Expectations: Shipping, CX & Gen Z

Gen Z, as the first generation born into a digital world challenged our preconceptions of what a great shopping experience looks like. They have pushed for retail innovation that supports their need for ultimate convenience such as fast shipping a competitive differentiator and contextual commerce - the ability to shop anytime, anywhere, anyhow.

"Great Expectations: Shipping, CX & Gen Z" is a Neopost Shipping report based on independent survey data of 654 online consumers between the ages of 16-24 alongside data from thousands of average consumers and retailers across the United States, United Kingdom, France and Australia. 

Neopost Shipping, a division of Neopost, helps retailers, carriers, and postal operators put customers at the heart of the delivery experience with multi-carrier shipping software, smart parcel lockers, and automated packaging machines. Headquartered in France with Europe, USA and APAC operations across four award-winning brands: ProShip, Temando, Packcity, and CVP-500. Download the full report below.

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