The State of Shipping in Commerce 2017

 The gap between consumer and retailers is growing, and nowhere is this seen more clearly than in shipping - from the rise of ‘want it now’ delivery alternatives and enhanced CX emerging in a world where Uber is a noun, to the struggle of keeping shipping-related costs down as the likes of Amazon Prime continues to shock and awe.

We surveyed hundreds of retailers of all shapes and sizes, as well as thousands of online shoppers across multiple demographics in February 2017 to bring you an in-depth view of the challenges of shipping and fulfillment today. The reports are available for the following countries: United States, United Kingdom, Australia and France (coming soon).

 

 

 

 

Complete this form for your report
If you select any country outside of Australia, France or United Kingdom you automatically receive the United States report.