Louenhide’s existing delivery process was largely manual, prone to inefficiencies and imposed a bottleneck on fulfillment that was hindering growth.
With their online store is currently growing at 30% per year, Louenhide realised that if they wanted to scale, they would need to integrate the right partners into their Magento eCommerce software and re-evaluate their distribution and fulfillment model.
Temando’s Shipping Extension for Magento automates and streamlines Louenhide’s fulfillment process with intelligent tools that reduce costs and improve efficiency.
- Reduced Shipping Costs
Shipping costs are minimised using Temando’s packaging logic which optimises packing of multiple items and multiple orders.
- Driving Online Sales
Temando’s Rule Engine is core to the fulfillment platform and empowers Louenhide with a comprehensive toolkit to drive revenue opportunities.
- First-Class Customer Service
Louenhide’s customers also benefit from the new fulfillment platform. Temando provides customers with more shipping options and the visibility to track their own orders.
- Lightning-Fast Turnaround
With the fulfillment process completely automated and lightning-fast label generation, Louenhide sends orders out the door in a fraction of the time with minimal human intervention.
- 1 day per week saved in automated fulfillment
- 2 hours per day saved in customer service
Temando’s Shipping Extension for Magento was implemented just one week prior to the Louenhide end of season sale, where online orders doubled.
Marketing Manager, Holly Tattersal, recalls one particular day during the sale where there were 500 orders to process. This amount of orders was ‘unheard of for the business’ and posed the ultimate test for the new Temando extension.
Thanks to the Temando platform, these orders were all shipped successfully - in the same day.