eBooks

 

In an industry as dynamic as ours, staying up to date with the latest trends, technology and best practices is a must. We're working with our partners to produce practical and relevant white papers & eBooks to help your business grow.

 

How to Win Peak Season Retailing

In this eBook you'll discover the common challenges that retailers and online shoppers face during the peak season.

The Grey Dollar

In this eBook we'll dispel the myth of the Baby Boomer online shopper, and show you why and where they spend their 'grey dollars'.

The Delivery Advantage

In this eBook dives deep into aspects of the customer experience to help you consistently delight your customers.

The Truth About Youth

Is your business ready for the demands of the new generations? The eBook explores the shopping trends of Millennial & Gen Z shoppers.

The Pursuit of Post-Purchase Happiness

In this eBook we outline how you can build a post-purchase experience that stands out for the right reasons.

'Tis the Season for Fulfillment

Over 40% of retailers aren't prepared for customer demands over the holidays. Learn how to survive the busy season with this eBook.

Walking the Returns Tightrope

We explore the impact of returns on customers and businesses including a blueprint for turning returns into a tool for customer delight.

It's Not You, It's Me

Explore the reasons why consumers get cold feet and what businesses of any size can do to stop shoppers from abandoning carts.

Unearthing the Value of Fulfillment I

Providing value through fulfillment is a lost artform. We explore how you can take shipping processes and turn them into an asset.

Unearthing the Value of Fulfillment II

Explore the product journey in the scheme of omnichannel retail and put the right mechanisms in place to enable seamless experiences.

The Art of the Shipping Experience

Learn the secrets to creating great shipping experiences that delight your customers and inspire loyalty.

Building an Ecosystem for Success

There is no 'one size fits all' approach to commerce. We explore the important considerations you need to make.