The Grey Dollar
This eBook we'll dispel the myth of the Baby Boomer online shopper, and show you why and where they spend their 'grey dollars'.
The Delivery Advantage
This eBook dives deep into aspects of the customer experience to help you consistently delight your customers.
The Truth About Youth
Is your business ready for the demands of the new generations? The eBook explores the shopping trends of Millennial & Gen Z shoppers.
The Pursuit of Post-Purchase Happiness
In this eBook we outline how you can build a post-purchase experience that stands out for the right reasons.
'Tis the Season for Fulfillment
Over 40% of retailers aren't prepared for customer demands over the holidays. Learn how to survive the busy season with this eBook.
Walking the Returns Tightrope
We explore the impact of returns on customers and businesses including a blueprint for turning returns into a tool for customer delight.
It's Not You, It's Me
Explore the reasons why consumers get cold feet and what businesses of any size can do to stop shoppers from abandoning carts.
Unearthing the Value of Fulfillment I
Providing value through fulfillment is a lost artform. We explore how you can take shipping processes and turn them into an asset.
Unearthing the Value of Fulfillment II
Explore the product journey in the scheme of omnichannel retail and put the right mechanisms in place to enable seamless experiences.
The Art of the Shipping Experience
Learn the secrets to creating great shipping experiences that delight your customers and inspire loyalty.
Building an Ecosystem for Success
There is no 'one size fits all' approach to commerce. We explore the important considerations you need to make.