General FAQs

Endicia

Which USPS services and packaging are supported?

You must choose one of the below package types to use for your shipments:

  • Regional Box (Priority Mail)
  • Flat Rate Box (Priority Mail)
  • Own Packages (First Class, Priority Mail, Priority Express Mail)

Can I use both Regional Boxes and Flat Rate Boxes?

Not at this stage, but we will be looking to introduce this soon.

How do I use First Class Mail?

You must use Own Packages as the packaging type to return First Class Mail quotes.

I am using Regional Box, but i want to book First Class Mail

At this stage First Class Mail is only available for Own Packages users.

I am using Flat Rate Box, but i want to book First Class Mail

At this stage First Class Mail is only available for Own Packages users.

How do I pay for postage?

You can top up your postage balance through the Endicia Account section in Temando Settings. You can also view your current postage balance here.

How do I update my Endicia billing details?

Go to to Endicia (http://www.endicia.com/login) and login with your account number and Endicia password. You can choose ‘Update Payment Method’ located within the ‘Update Profile’ menu.

Where can i track an order?

Via the ‘Track Order’ link in the Sales Order screen. All available tracking statuses will display.

Can I use my existing Endicia account with Temando?

No. A new Endicia account will be created for you during the Temando registration process.

How do i change between Packaging Types (i.e. Flat Rate Box, Regional Box or Own Packages)?

Toggle to the correct Packaging Type in Temando Settings > Delivery Methods. Remember to click Save Config. You will need to check the package options are correct in Packaging Logic.

I have installed Temando via the Temando Installer but cannot see the extension.

Log out and log back in. You may need to adjust permissions for specified users. As an alternative you should refresh the Magento cache.

Error: The quote filter/s provided has not matched with any available quote.

The packaging type (Flat Rate, Regional Rate or Own Packages) setting must be different to the time the shipment was created. You will click Save & Get Quotes to return rates for the new packaging type.

I need help with something else... is there anybody out there?

Hold tight, help is on the way.