Livres Blancs

Dans un secteur aussi dynamique, connaître les dernières tendances, technologies et meilleures pratiques est une obligation. Nous travaillons avec nos partenaires pour produire des livres blancs pratiques et pertinents pour la croissance de votre entreprise

The Delivery Advantage

This eBook dives deep into aspects of the customer experience to help you consistently delight your customers.

The Truth About Youth

Is your business ready for the demands of the new generations? The eBook explores the shopping trends of Millennial & Gen Z shoppers.

The Pursuit of Post-Purchase Happiness

In this eBook we outline how you can build a post-purchase experience that stands out for the right reasons.

'Tis the Season for Fulfillment

Over 40% of retailers aren't prepared for customer demands over the holidays. Learn how to survive the busy season with this eBook.

Walking the Returns Tightrope

We explore the impact of returns on customers and businesses including a blueprint for turning returns into a tool for customer delight.

It's Not You, It's Me

Explore the reasons why consumers get cold feet and what businesses of any size can do to stop shoppers from abandoning carts.

Unearthing the Value of Fulfillment I

Providing value through fulfillment is a lost artform. We explore how you can take shipping processes and turn them into an asset.

Unearthing the Value of Fulfillment II

Explore the product journey in the scheme of omnichannel retail and put the right mechanisms in place to enable seamless experiences.

The Art of the Shipping Experience

Learn the secrets to creating great shipping experiences that delight your customers and inspire loyalty.

Building an Ecosystem for Success

There is no 'one size fits all' approach to commerce. We explore the important considerations you need to make.