The World Has Changed. Accessibility to the internet and the insatiable mobility of commerce have inspired a new generation of shoppers: a generation united by their collective desire to experience the world on their own terms. Because of this, back-of-house operations such as shipping and fulfillment have come into the spotlight -not as a traditional cost center but as an opportunity for genuine differentiation in a competitive world.
The State of Shipping in Commerce explores the expectations of consumers and the capability of retailers to meet them.
The State of Shipping in Commerce 2017 report is now available, download here