Consumer needs and industry trends are changing at a rapid pace. In partnership with our research partners we've undertaken a series of comprehensive surveys and created reports that outline ways for innovative merchants to harness them to discover competitve advantages.
Gen Z, as the first generation born into a digital world challenged our preconceptions of what a great shopping experience looks like. They have pushed for retail innovation that supports their need for ultimate convenience such as fast shipping a competitive differentiator and contextual commerce - the ability to shop anytime, anywhere, anyhow.
The gap between consumer and retailers is growing, and nowhere is this seen more clearly than in shipping - from the rise of ‘want it now’ delivery alternatives and enhanced CX emerging in a world where Uber is a noun, to the struggle of keeping shipping-related costs down as the likes of Amazon Prime continues to shock and awe.
Shipping is no longer an afterthought when it comes to retail.
Our Survey examines the key shipping challenges for business of all sizes and what their customer crave from a shipping experience.
Bite-sized, specific reports based on statistics and results from The State of Shipping in Commerce