Les attentes des consommateurs et de l’industrie changent rapidement. En partenariat avec des spécialistes de la recherche, nous avons conduit une série d’enquêtes et créé des rapports mettant en avant les manières sont les e-commerçants peuvent innover et découvrir de nouvelles pistes pour gagner en compétitivité.
Gen Z, as the first generation born into a digital world challenged our preconceptions of what a great shopping experience looks like. They have pushed for retail innovation that supports their need for ultimate convenience such as fast shipping a competitive differentiator and contextual commerce - the ability to shop anytime, anywhere, anyhow.
The gap between consumer and retailers is growing, and nowhere is this seen more clearly than in shipping - from the rise of ‘want it now’ delivery alternatives and enhanced CX emerging in a world where Uber is a noun, to the struggle of keeping shipping-related costs down as the likes of Amazon Prime continues to shock and awe.
La livraison n'est plus en second plan quand on parle de eCommerce.
Notre étude examine les challenges clés de la livraison pour les entreprises de toutes tailles, ainsi que ce les consommateurs attendent
Bite-sized, specific reports based on statistics and results from The State of Shipping in Commerce
